Return & Refund Policy

Return & Refund Policy

Due to the personal and customized nature of our products, all sales are final.

We do not accept returns or exchanges for:

  • Custom remembrance candles

  • Personalized items

However, if your order arrives damaged or defective, please contact us within 3 days of delivery.

To report an issue, include:

  • Your order number

  • Photos of the item and packaging

We will gladly offer a replacement or resolution where appropriate.

Our goal is to ensure every piece arrives with care and meaning.